Exchange, Returns & Refunds

Returns & Refunds Policy

At Pear Penguin, we strive to ensure your complete satisfaction with a 30-day money back guarantee and easy returns with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to help. Please review our returns & refunds policy below:

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

*Note-It may take between 10-15 business days for the refunded amount to appear in your account*

- Replacements:

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued.

If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped.

-Returns

-We accept returns within 30 days from the date of delivery.

-To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging

Return Process:

-To initiate a return, please contact our customer service team at info@pearpenguin.com to obtain a return authorization.

-Once your return is approved, please securely package the item(s) and include the original proof of purchase or order confirmation.

Return Shipping:

-Please ship your return to the following address:

Pear Penguin

8 Southmere Terrace

West Yorkshire

Bradford BD7 4EB